The Best Prices for the Best Customers
We promise that we won’t be beat on price. To make sure that our customers are receiving the best prices available, we are happy to offer our Price Match Guarantee. Although we have a number of specific considerations for authorizing a price match, we try to make the process as straightforward as possible.
If you find the exact same product elsewhere at a cheaper price (inclusive of shipping and ready to ship today), we will match that price.
This guarantee is available to our customers both:
- Prior to placing an order (i.e. we will discount an item for you as a "price match" before you have ordered)
- For up to 30 days after placing your order (i.e. if you find this item cheaper within 30 days of placing your order, we will refund you to match the price)
Price Match Guarantee Details
Exact Product Match: The product must be the exact same (SKU, size, color, etc.).
Product Availability: The product must be in stock, available for sale, and ready to ship immediately. Additionally, we must have this product in stock.
Condition: The product must be offered in “new” condition. We do not honor price matches on non-new, "open item," and/or used products.
Vendor: The product must be offered by a “retail competitor” (determined at our discretion). The purpose of this is to exclude individual resellers on eBay, Craigslist, Facebook Marketplace, and other secondary marketplaces.
Timeframe: This guarantee is available to our customers both prior to placing an order (i.e. we will discount an item for you as a "price match" before you have ordered) and for up to 30 days after placing your order (i.e. if you find this item cheaper within 30 days of placing your order, we will refund you to match the price).
Shipping Cost: The price match will be determined by the price inclusive of shipping.
Tax: Sales tax will not be considered.
Additional Fees, Duties & Charges: Additional fees may be considered in determining a price match. The purpose of this is to account for customs fees, duties, and taxes applicable on international orders.
MAP Requirements: We are contractually obligated by many of our suppliers to retail products at predetermined "MAP" prices. In some cases, MAP requirements may not allow us to offer a price match.
Right to Reject: We reserve the right to reject any price match. While we appreciate our customers' loyalty, certain price points may not be appropriate or feasible for our business.
Request a Price Match
You may request a Price Match Guarantee using the following form. Please include:
- Topic: "Price Match Guarantee"
- Product details (SKU, variant, size, etc.)
- Alternate vendor offering discounted price (screenshots, URL, etc.)
- Any other relevant information