RETURNS & EXCHANGES
Our "Ride Happy" Guarantee: We want you to love your purchase, but if you are not completely satisfied, we offer hassle-free returns on all orders.
You have 30 days from receiving your order to initiate your return with us:
- Returns must be in NEW condition with original packaging and product tags.
- You are responsible for packaging and return shipping. You may purchase a return shipping label from us, which is likely your least expensive option with our discounted rates.
- Regarding bikes, please take it for a "test ride" to make sure it's right for your Rider! Our standard for still being in new condition after a "test ride" is similar to a local bike shop offering test rides outside its shop. We understand some "dust on the tires," but please keep it new (and hold on to packaging) until you are sure you're keeping it!
- Your original shipping cost is non-refundable.
If you'd like to return your order, please start here.
WARRANTY
Ready Set Pedal stands behind all products we sell. Most of our brands (including all bikes) offer a limited warranty. We will work directly with the manufacturer (on your behalf) to evaluate and process your warranty claim. If the issue/defect is deemed eligible to be covered under warranty, we work to get you a replacement, repair or refund as quickly as possible. If you're experiencing an issue/defect with an order, please contact us for support.
Woom offers a standard 2-year warranty that applies automatically from the day you buy a new Woom bike from Ready Set Pedal. You need to provide the purchase receipt to make a claim under the warranty. Make sure you keep it somewhere safe.
Members of the Woom Riders Club can extend the standard 2-year warranty on aluminum frames, rigid forks, handlebars, stems and cranks to 10 years for free. Log into (or sign-up for) the Woom Riders Club here and register your Woom bike here within 9 weeks of buying it.
The 2-year and 10-year warranties can be transferred to you when you buy a used bike. The warranty period still applies from the date on which the bike was purchased as new.
Woom Helmets and other accessories carry a standard 1-year waranty against manufacturing defects.
You can find out everything you need to know about Woom's warranty here.
